在线客服的核心，已经不再停留于把优惠推给用户。在线交流缺少现场氛围等非语言线索，纯文字容易显得生硬。因此，表情包逐渐成为传递情绪的重要工具。它们让一句普通回复拥有态度，也让品牌沟通从单纯的功能说明，走向更细腻的情感表达。 从沟通风格看

The history of digital conversation begins far earlier than AI assistants. In the early computing age, computers were large, expensive, and difficult to operate. Work was usually handled through queued jobs. People prepared paper tapes, submitted jobs and commands, and waited for a printer to ret